Player Protection - Responsible Gambling
Responsible Gambling or Safer Gambling means staying in control, keeping on top of the time you spend playing and never spending more than what you can afford. Win or lose, we are here for you, and we have a range of tools on hand, should you ever need them. We definitely encourage you to take a look! You will be able to find some top tips in this section, along with links to great organisations who are there to help. Be sure to check them out, and if you want a chat right now, just say “Hi” to our Customer Experience Team via our LiveChat or do not hesitate to contact them by email to support@lycalotto.com or by phone (+44 1515 414 507).
How does Lycalotto help you to stay in control?
Lycalotto offers several options/tools to help you stay in control, such as:
DEPOSIT LITMITS
Control your spending by using our deposit limit tool! You can set a daily, weekly, or monthly deposit limit. Any decrease to your deposit limit will be implemented straight away. However, any request to increase your limit will undergo a 24-hour cooling off period, to give you some time to review your decision, in case you change your mind.
Head to: My Account > Account Details > Deposit Limits > Choose amount limit and click on Save. Or click HERE.REALITY CHECK
Control the amount of time you spend playing by receiving an alert when you hit the time limit you have set. This “Reality Check” reminder will enable you to make a more informed decision on your next step
Head to: My Account > Account Details > Games Reality Check > Selected your time period and click on Save. Or click HERE.TIME OUT
Feel like you’re in control of your gambling, but want to take a short break? Then call for a time-out. Choose a time ranging between 24hrs, 1 week or 1 month and you won’t be able to log into your account nor play until your selected time period is over.
Head to: My Account > Account Details > Account Status > Select Temporary Suspension > Choose your break time and click on Save. Or click HERE.SELF-EXCLUSION
If you think your gambling is getting out of control, we recommend self-exclusion. This option allows you to exclude yourself from our services for a period ranging from 6 months to 5 years. We’ll process your request immediately and send you confirmation within 24h. Once your account is self-excluded, your Lycalotto account shall be suspended for a minimum period of 6 month following the UK Gambling Commission requirements. During the selected period, you won’t have access to your Lycalotto account, won’t be able to play nor carry out any transactions and you will be removed from our marketing databases. Any request to Self-Exclude or extend your current Self-Exclusion can be made by contacting our Customer Experience Team HERE.
Head to: My Account > Account Details > Account Status > Select Self-Exclusion > Choose the time and click on Save. Or click HERE.If you wish to remove your Self-Exclusion once your chosen time/period has ended, just reach out to our Customer Experience Team HERE. Please note that a 24h cool-off period will apply before reopening your Lycalotto account.
SELF ASSESSMENT TOOL
Lycalotto understands gambling is a form of entertainment but should be enjoyed responsibly. We pride ourselves of being fair, transparent, and socially responsible and want to protect our players from playing irresponsibly and safeguard you, so you can have a playful, yet responsible gaming experience.
Therefore, if you would like to evaluate your gambling, to make sure that you are in control, please check our below Self-Assessment test. If you answer yes to any of the below questions, do not hesitate to speak to one of our dedicated Agents HERE.
- Have you recently tried to stop gambling but were unsuccessful?
- Do you become moody or impatient when you are cutting down how much you gamble?
- Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?
- Have you ever felt remorse after gambling?
- Do you ever hide how much or how often you gamble from significant others?
- Do you ever use gambling as a way of ignoring stress in your life or to pick you up when you feel down?
- Has gambling ever ruined a personal relationship or an occupational or educational?
- Did you ever gamble longer than you had planned?
- Did you ever bet more than you could really afford?
- Have you ever felt you had to try to win back your losses by increasing the size or frequency of your wagers?
- Did you ever borrow or sold anything to finance your gambling?
- Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
Alternatively, if you are not sure how much gambling has become a problem for you, you can take GamCare online assessment to find out how much of an impact gambling is having in your life HERE. The assessment will give you a series of statements and ask you to select how much the statement applies to your gambling behaviour on a scale of 1 – 10.
At the end of the test, you will be presented with a breakdown of how gambling is affecting your life and will give you personalised recommendations for your next steps
Please visit the available professional support networks as detailed here below.
What other options do I have in addition to Lycalotto tools?
GAMSTOP
If ever you feel as if your gambling is becoming too much to cope with, GAMSTOP is a 3rd party option that lets you restrict your online activities across all registered operators. Please find more information on GAMSTOP HERE.
GAMBLESS
The Gambless app is designed to spot and prevent harmful behaviours when it comes to online betting. It provides a number of resources for vulnerable customers who are at risk of gambling addiction, including diagnostics tests to flag risk factors and problem behaviour. It also provides articles and tips on Safer Betting, coping skill techniques and an emergency chat feature to help users rationalise their thoughts in a moment of crisis. For further information, please visit their website HERE.
SUPPORT NETWORKS
We know that problem gambling can affect lives. If you, a friend or family member suffer from gambling-related issues, we strongly recommend you contact one of the below support organisations.
GAMCARE - Expert services which are confidential and non-judgemental for those suffering from gambling related harm. Please visit Gamcare website HERE.
DEVICE-BLOCK OPTIONS
If you know gambling isn’t for you, you can prevent access to gambling sites on individual devices. For this purpose, please find here are a few websites that can help you do that:
UNDERAGE PROTECTION
Lycalotto carries out its verification checks across all customers. Should anyone under the age of 18 be found gambling, their Lycalotto account will be closed, and any winnings will be forfeited.
Should there be any potential risks of 3rd party access through minors, please see the following options available:
We have strict measures in place to avoid people under 18 from gambling with us, but we can’t stop them getting hold of your device! If that’s likely to be a problem for you, there are also specific sites to prevent this. Try these out for size:
PLEASE NOTE: Lycalotto does not accept liability for any 3rd party software.
Any questions or doubts?
Please do not hesitate to contact our Customer Experience Team who receives awareness training on problem gambling issues and is available to provide you with further assistance or guidance and will be glad to talk to you about any concerns you may have, by email to support@lycalotto.com, LiveChat or by phone (+44 1515 414 507).
