Lycalotto offers several options/tools to help you stay in control, such as:
Control your spending by using our deposit limit tool! You can set a daily, weekly, or monthly deposit limit. Any decrease to your deposit limit will be implemented straight away. However, any request to increase your limit will undergo a 24-hour cooling off period, to give you some time to review your decision, in case you change your mind.Head to: My Account > Account Details > Deposit Limits > Choose amount limit and click on Save. Or click HERE.
Control the amount of time you spend playing by receiving an alert when you hit the time limit you have set. This “Reality Check” reminder will enable you to make a more informed decision on your next stepHead to: My Account > Account Details > Games Reality Check > Selected your time period and click on Save. Or click HERE.
Feel like you’re in control of your gambling, but want to take a short break? Then call for a time-out. Choose a time ranging between 24hrs, 1 week or 1 month and you won’t be able to log into your account nor play until your selected time period is over.Head to: My Account > Account Details > Account Status > Select Temporary Suspension > Choose your break time and click on Save. Or click HERE.
If you think your gambling is getting out of control, we recommend self-exclusion. This option allows you to exclude yourself from our services for a period ranging from 6 months to 5 years. We’ll process your request immediately and send you confirmation within 24h. Once your account is self-excluded, your Lycalotto account shall be suspended for a minimum period of 6 month following the UK Gambling Commission requirements. During the selected period, you won’t have access to your Lycalotto account, won’t be able to play nor carry out any transactions and you will be removed from our marketing databases. Any request to Self-Exclude or extend your current Self-Exclusion can be made by contacting our Customer Experience Team HERE.Head to: My Account > Account Details > Account Status > Select Self-Exclusion > Choose the time and click on Save. Or click HERE.
If you wish to remove your Self-Exclusion once your chosen time/period has ended, just reach out to our Customer Experience Team HERE. Please note that a 24h cool-off period will apply before reopening your Lycalotto account.
Lycalotto understands gambling is a form of entertainment but should be enjoyed responsibly. We pride ourselves of being fair, transparent, and socially responsible and want to protect our players from playing irresponsibly and safeguard you, so you can have a playful, yet responsible gaming experience.
Therefore, if you would like to evaluate your gambling, to make sure that you are in control, please check our below Self-Assessment test. If you answer yes to any of the below questions, do not hesitate to speak to one of our dedicated Agents HERE.
Alternatively, if you are not sure how much gambling has become a problem for you, you can take GamCare online assessment to find out how much of an impact gambling is having in your life HERE. The assessment will give you a series of statements and ask you to select how much the statement applies to your gambling behaviour on a scale of 1 – 10.
At the end of the test, you will be presented with a breakdown of how gambling is affecting your life and will give you personalised recommendations for your next steps
Please visit the available professional support networks as detailed here below.
If ever you feel as if your gambling is becoming too much to cope with, GAMSTOP is a 3rd party option that lets you restrict your online activities across all registered operators. Please find more information on GAMSTOP HERE.
The Gambless app is designed to spot and prevent harmful behaviours when it comes to online betting. It provides a number of resources for vulnerable customers who are at risk of gambling addiction, including diagnostics tests to flag risk factors and problem behaviour. It also provides articles and tips on Safer Betting, coping skill techniques and an emergency chat feature to help users rationalise their thoughts in a moment of crisis. For further information, please visit their website HERE.
We know that problem gambling can affect lives. If you, a friend or family member suffer from gambling-related issues, we strongly recommend you contact one of the below support organisations.GAMCARE - Expert services which are confidential and non-judgemental for those suffering from gambling related harm. Please visit Gamcare website HERE. BeGambleAware - Offer free, confidential help for anyone who is worried about their or someone else’s gambling. Should you need urgent help you can reach the National Gambling Treatment Service here - available 24/7 for advice and help finding the right support. Please find more information on BeGambleAware HERE.
If you know gambling isn’t for you, you can prevent access to gambling sites on individual devices. For this purpose, please find here are a few websites that can help you do that:
Lycalotto carries out its verification checks across all customers. Should anyone under the age of 18 be found gambling, their Lycalotto account will be closed, and any winnings will be forfeited.
Should there be any potential risks of 3rd party access through minors, please see the following options available:
We have strict measures in place to avoid people under 18 from gambling with us, but we can’t stop them getting hold of your device! If that’s likely to be a problem for you, there are also specific sites to prevent this. Try these out for size:
PLEASE NOTE: Lycalotto does not accept liability for any 3rd party software.
Please do not hesitate to contact our Customer Experience Team who receives awareness training on problem gambling issues and is available to provide you with further assistance or guidance and will be glad to talk to you about any concerns you may have, by email to firstname.lastname@example.org, LiveChat or by phone (+44 1515 414 507).