When you register a Lycalotto account we must verify your identity, which may be done:
We may need you to submit your documents, should we not be able to verify your identity automatically upon your registration and when your deposit, or withdrawals reach certain levels.
To make your Lycalotto experience as straightforward as possible, we suggest that you provide the following documents in advance to ensure your account if fully set up!
1. Documents to verify your Identity and Date of Birth - 1 copy of the following documents:
Please make sure the identity documents are fully visible with the edges clearly shown and with no part of the document covered. It must show your full name, your date of birth and your country, be fully valid and in date, with the expiry date clearly visible and the details must match with the details of your Lycalotto account.
2. Documents to verify your Address - 1 copy of the following documents (issued on your name within the last 3 months):
For these documents to be valid, please make sure they are fully visible with the edges clearly shown and with no part of the document covered. That they are issued on your name, not older than 3 months, and that your address is clearly visible on the documents and match with the details of your Lycalotto account.
3. Document to verify your Payment Methods: When making a significant withdrawal or deposit, we may need to make sure that you are the holder of the corresponding bank account or debit card. For this purpose, we may need copy of the following documents:
4. Affordability Checks: We take player protection very seriously and we want to make sure that you never gamble more than you can afford. For this reason, we may need to check that the amount you spend with us is within your own limits. We may ask you to explain how you fund your gambling with us and to provide evidence of incomes, earnings or other documents verifying a reliable source of income or wealth.
To submit your documents simply send them by email to email@example.com, or contact us via Live Chat upon entering the website. From time to time, we check that all the documents we have are still valid and up to date. Therefore, we may request you to provide us with new/recent documents to ensure our records are updated.
Lycalotto as a legal gambling operator licenced by the UK Gambling Commission must request you to provide the necessary documents to verify your identity. If you wish further information, we kindly invite you to check the Gambling Commission website here.
Please do not hesitate to contact our Customer Experience Team which remains available to provide you with further assistance or guidance and will be glad to talk to you about any concerns you may have, by email to firstname.lastname@example.org, LiveChat or by phone (+44 1515 414 507).